Refund Policy

When you can ask

You're entitled to a refund, without giving a reason, when all of this is true:

• It's within 14 days of the date on your Paddle receipt.
• You're the person who bought it, writing from the email address the order was placed with.
• You can give us the order number from that receipt.

That covers the licence and any extra seats bought with it. A seat added later has its own 14 days, counted from its own receipt.

How to ask

1. Email kuraydev.io@gmail.com from the address you bought with, or use the "Support" link on your Paddle receipt.
2. Include your order number.
3. A reason is welcome but never required — if something is broken we'd like the chance to fix it, and we'll refund you either way.

We answer refund requests within two business days, and usually the same day.

What happens next

Refunds are processed by Paddle, who handle payment for all our orders as Merchant of Record. The money goes back to the card or account you paid with. Paddle typically completes this within a few business days, although how quickly it appears depends on your bank.

Your licence key is revoked when the refund is processed. Hutch checks in from time to time, so the Macs you activated return to the free tier — Toggles, Window Manager, Browser Picker and the everyday half of Pounce keep working, as they do for everyone.

After 14 days

We'll still listen. If Hutch stopped working, did something it shouldn't have, or you were charged twice, write to us — those get sorted out regardless of the date. Outside the 14 days a refund is at our discretion, but we'd rather hear from you than have you stuck with something that isn't working.

Try it before you buy it

Hutch has a 14-day trial with every feature unlocked and no payment details required. We'd much rather you used that and decided than bought something you didn't want. The trial exists precisely so a refund is rarely necessary.

When we may say no

This is a one-person shop, so the policy is generous on purpose — and it assumes good faith. We may decline a request that is outside the 14 days without a fault to fix, comes from someone who has already bought and refunded Hutch before, or is part of a pattern of buying, refunding and buying again. If we decline, we'll say why.

Your statutory rights

Nothing here reduces the rights you have by law. If you're in the EU or UK, you have a statutory right to withdraw from a digital purchase within 14 days, and this policy is at least as generous as that.

Chargebacks

Please email us before asking your bank to reverse a charge. A chargeback costs us a fee on top of the refund and takes far longer for you. Ask for a refund within the window above and you'll get one, so there's nothing to be gained by skipping the email.